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Your Data Terms At dolphin88

This Privacy Policy explains how we collect, use, protect and keep your account data when you open an account, verify access, use the wallet, contact our team or…

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dolphin88 Your Data Terms At dolphin88
PRIVACY HELP

Contact Paths For Privacy Requests

Questions about your personal data should reach the right team without delay. Use the account help area for identity-linked requests, live chat for quick privacy routing…

Account help centre Send privacy requests from the help area after logging in, so we can match…
Live chat routing Ask live chat to route a privacy matter when you need quick direction.
Email privacy record Use email for requests that need attachments, date ranges or a written trail.
DATA CARE

How We Handle Privacy Controls

Privacy work happens across the account, wallet and support tools rather than in one hidden file.

Account records

We keep profile details such as name, contact address, login name and verification status so your account can be identified.

Wallet activity

Transactions through Touch 'n Go, GrabPay, Boost dan FPX create references, timestamps and status records.

Cookie settings

Cookies help us remember session state, language choice and security signals.

Security monitoring

We review device, IP and session patterns to detect unusual access to your account.

Retention periods

We keep records only for operational, legal, dispute and security needs, then remove or anonymise them when they are no…

Request checks

Before we send, correct or delete personal data, we may ask for proof that the request comes from the account…

Privacy Questions For Malaysia Accounts

The answers below cover privacy requests we receive most often from Malaysia account holders. They explain what data is collected, why certain records are kept, how to contact us and what we may need before acting. If your request involves eligibility or access, the answer depends on local law and is available where local law permits.

We may collect account details, contact data, login records, device signals, wallet activity, verification material, cookie choices and support messages. The exact data depends on how you use the account and which requests you make.

We keep transaction references, time stamps and status details so your wallet can be reconciled and payment issues can be checked. These records also help us answer disputes, trace failed transfers and protect account access.

Yes, you can contact us through the account help area or email to request a copy. We may need identity checks first, and some records may be withheld where law, security or another person's privacy requires it.

Send the correction request from your account or email the privacy contact path with the details to change. For sensitive fields, we may ask for supporting proof before updating the record in our systems.

Retention depends on the record type and the reason it was collected. Wallet, verification, security and dispute records may be kept longer than basic preference records, then deleted or anonymised when no longer needed.

Cookies store session, preference and security signals that help your account work correctly. You can manage them in your browser, but some account pages may require certain cookies for login protection and form stability.

Use the help area, live chat routing or email privacy path with your account name and request type. We will check ownership before discussing account data, changing records or sending copies of personal data.

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